In many schools, difficult conversations with parents get escalated earlier than they need to.
Not because staff don’t care — but because they’re unsure how to handle that moment when the conversation becomes uncomfortable
Over time, this creates more pressure on school leaders and less confidence among staff.
Master Difficult Conversations with Parents and Staff
Give your staff the confidence to handle challenging conversations — without escalating them
If you want your staff to handle difficult conversations confidently — this is how schools are doing it
Why this matters
When these conversations escalate unnecessarily:
- more situations get passed on to senior leaders
- staff confidence doesn’t develop
- small issues become more time-consuming than they need to be
Over time, this creates avoidable pressure across the school.
Not just advice. Real practice
Most professional development tells people what to say. This course allows you to practice saying it out loud. You respond to realistic prompts, speak as if it's a real conversation and watch it back. Skill and confidence comes from practicing the conversation, not just hearing what to say.
How it works
- Watch short videos to show you how to handle different aspects
- Do the exercises after each video, including responding to real questions
- The exercises are recorded
- Watch them back and reflect
- When the exercises are completed, test yourself in a range of extra scenarios to cement and grow your skills
How schools are using this course
- Preparing staff for difficult parent meetings
- Supporting new teachers
- Helping middle leaders manage difficult staff conversations
- Professional learning for pastoral leaders
Feedback from schools on this training
Based on face-to-face workshops with identical content
"Rather than relying solely on instinct or escalating issues straight to senior leadership, staff now have a strategy they can apply independently." (Adam Cels, Principal, Whenuapai School)
"The tools and frameworks Pete introduced were immediately applicable and deeply relevant to the pastoral realities of our work. Our Housemasters left the session feeling more confident, better equipped, and genuinely empowered." (Craig Hardman, Associate Headmaster, St Paul's Collegiate)
"This is an area where many schools just assume teachers have the knowledge and skills to enter into this space and it can be quite challenging for them. At the end of the day our Kaitiaki felt they had been on a journey of learning that gave them not only the skills but also the confidence to enter into these conversations." (Bruce Kearney, Principal, Rangiora High School)
Simple School Licences (Access for 12 months)
Standard Pricing (Excluding GST) Australian schools price is the same as NZ schools, including the GST amount.
Single user - $130
5 staff - $495
10 staff - $895
25 staff - $1950
If you’d like to provide access for a different number of staff, just email Pete@mediatrainingnz.co.nz and I'll arrange it for you.
Simple to implement
Once your school purchases a licence:
• Share a link with staff
• Staff create their own login
• Access begins immediately
• No setup required
Chose the option that suits your school
Invoices available if required. Receipt sent automatically after purchase.
You can also check out our Face-To-Face training available across New Zealand and Australia at the link below.